Refund Policy

Last updated: July 30, 2026

Our Refund Philosophy

At EmailReply, we want you to be completely satisfied with our service. If you're not satisfied, we offer a straightforward refund process as described below.

Eligibility for Refunds

You may be eligible for a refund if:

  • You request a refund within 7 days of your first payment (first-time subscribers only)
  • You experience a technical issue that prevents you from using the service and we cannot resolve it
  • You were charged incorrectly or double-charged

Non-Refundable Situations

The following are generally NOT eligible for refunds:

  • Refunds requested after 7 days from initial payment
  • Partial month usage
  • Downgrade requests (effect at next billing cycle)
  • Usage of the service (emails processed)
  • Account termination due to Terms of Service violations

How to Request a Refund

To request a refund:

  1. Email us at support@smartreply.ai with your account email
  2. Include the reason for your refund request
  3. Allow up to 5 business days for review
  4. Approved refunds will be processed within 10 business days

Refund Timeline

Once your refund is approved:

  • Credit Card/Debit Card: 5-10 business days to appear on your statement
  • PayPal: 2-3 business days
  • Other Methods: Subject to the payment method's processing time

Subscription Cancellation

You can cancel your subscription at any time from your account settings. Upon cancellation:

  • Your subscription remains active until the end of the current billing period
  • You will not be charged again after cancellation
  • No refunds are provided for the remaining days in your billing period

Contact Us

For refund requests or questions, contact our support team:

support@smartreply.ai

We respond to all refund requests within 5 business days.