Privacy Policy

Last updated: July 30, 2026

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account (email, name, password)
  • Connect your email mailbox (Gmail, Outlook, or IMAP credentials - stored securely)
  • Make a purchase (processed securely by Waffo - we never store payment details)
  • Use our AI features (email content for generating replies)
  • Contact our support team

The email content we process includes:

  • Sender information (email address, name)
  • Email subject and body
  • Dates, numbers, and other structured data extracted from emails

2. How We Use Your Information

  • To provide and maintain our email automation service
  • To process payments through our payment provider (Waffo)
  • To generate AI-powered reply drafts based on incoming emails
  • To send service-related communications
  • To detect and prevent abuse of our platform
  • To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share data only with:

  • Waffo - Our payment processor (transaction data)
  • DeepSeek - AI processing (email content is sent for analysis)
  • Google/Microsoft - Email provider APIs (for mailbox access you authorize)
  • Service providers - Email delivery, hosting infrastructure
  • Legal authorities - When required by law

4. Data Retention

  • Email content is retained for 90 days and then automatically deleted
  • Drafts are retained until you delete them or your account
  • Account data is retained while your account is active
  • When you delete your account, we remove or anonymize your personal data within 30 days

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Export your data
  • Delete your account and associated data
  • Object to processing
  • Restrict processing

6. Security

We implement industry-standard security measures including encryption of data in transit and at rest, secure API authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Cookies

We use essential cookies for authentication and preferences. We do not use advertising or tracking cookies.

8. Contact

For privacy-related inquiries, contact us at:

support@smartreply.ai